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QT issues apology after service dog harassed

1:18 PM, Feb 21, 2013   |    comments
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MCDONOUGH, Ga. -- Princess leads a life of purpose. She's a German Shepherd outfitted in a camouflage vest, gentle leader leash and enough patches to give local Girl Scouts a run for their money.

She's a service dog for Wyatt Fox. He has autism and suffers from other medical problems.

His mom, Cory Fox, often starts her day with coffee at the QuikTrip off Interstate 75 exit 216. But this week, she was interrupted while filling up. When a QT manager approached, she knew it was probably about the dog, and she's used to answering questions.

"I said 'it's a service dog', and he said 'we have food in here and you can't be in here'," Fox said. "The dog is clearly marked by vests and five patches."

But she said the manager didn't understand, and continued harassing them.

"As the door was shutting, he was still hollering at us, but he never followed us out of the store," she said.

When 11Alive told QT corporate about the incident, they sent us this statement:

If QT made a mistake, we apologize.
We recognize all service dogs in our stores.
Our training manuals reflect this.
If we must, we may go back and retrain the employee so he understands our procedure.

"I'm very open to educating people as long as they approach me the right way. I will tell you what the dog does freely. I will tell you about service dogs, but he just continued to berate us and tell us we weren't welcome," Fox said.

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