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Mom's breastfeeding tweet to Delta causes backlash

2:01 AM, Feb 23, 2014   |    comments
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Lindsay Jaynes asked for Delta's written policy regarding breastfeeding. She's still waiting.





A tweet from Delta telling a mother she needed to cover herself while breastfeeding on a plane created a social media backlash. 

Delta later called the tweet "misinformation". 

Lindsay Jaynes was preparing for a flight with her 10-week-old son, she tweeted Delta through their customer service account, @DeltaAssist and asked: "What's your breastfeeding policy? I'll be flying with my 10 wk old son and he won't nurse with a cover or take a bottle. Thanks." She told 11Alive's Julie Wolfe her flight is planned for next month and she was trying to plan ahead. Her cross country flight will travel from Orange County, California to Sarasota, Florida.  

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At 3:21 AM, @Delta Assist tweeted back: "Lindsay unfortunately you are not able to breast feed if you don't have a cover up. I'm sorry. *SD"

From her California home, Jaynes said, "I was shocked. I was expecting a link to their policy I could print out just in case there were any issues. I heard about the woman who got kicked off a Delta flight for breastfeeding without a cover." 

In 2006, Emily Gillette was breastfeeding her baby in a window seat as the flight was getting ready to depart. Her husband was between her and the isle, and she said no part of her breast was showing. When a flight attendant tried to hand her a blanket, Gillette declined. She was asked to leave the flight. In 2012, she reached an undisclosed settlement with the airline. 

Jaynes tweeted: "My flight is six hours and he needs to eat every two hours. What do you suggest?"

@Delta Assist, again under the initials SD, tweeted: "I would suggest pumping if you can and bringing it on board with you. You are allowed to bring breast milk on board."

Several hours later, Jaynes pressed for clarification: "So even though I am legally allowed to breastfeed without a cover, you're saying I can't?  Is there a Delta written policy?" Breastfeeding in public is legal in all 50 states. 

By then, the conversation had picked up social media followers. There were more than 1,200 tweets with Jaynes' Twitter handle, @ClassicHippie. 

"The news spread so fast. I didn't even realize it until friends who are not on Twitter started calling and texting me," she told Wolfe. 

Several hours later, a new tweet from the @DeltaAssist account: "Delta welcomes breastfeeding mothers and babies on our flights. We apologize for the misinformation earlier. *TH"

Jaynes said Delta called her Friday night to apologize. According to her, the spokesman from Delta said they didn't know why the employee responded with wrong information. "I've flown Delta for years," she said. "And I don't feel like they're taking it seriously." She said her request that Delta post their policy online was refused. 

11Alive News reached out to Delta for a response, and they replied with the same message contained in the tweet: "Delta welcomes breastfeeding mothers and babies on our flights. We apologize for the misinformation earlier."

Do you think Delta should publish their policy? 


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