Cluster boxes or 'return to sender'

US Postal Service tells subdivision install cluster boxes or no mail delivery and return to sender by October 16

DALLAS, GA (WXIA) -- In April, out of nowhere, Mia Woods and more than 30 other homeowners in the Riverwalk Manor subdivision got a notice from the U.S. Postal Service telling them no more mail delivery to curbside home mailboxes.

Until cluster boxes for bulk mail delivery were installed, homeowners would have to travel up to 30 minutes to the downtown Dallas Post Office to get the mail. In late August, the homeowners received another notice. 

"They sent us another letter saying that we were not in compliance and that as of October 16, they were no longer going to deliver our mail and it was going to be sent back to the sender," Mia Woods said.

They tried to get answers from the Post Office.

"They didn't have an explanation, and all they tell us is they are doing what they are told to do," she said.

Return to sender? No way!

We contacted the US Postal Service and insisted on a more reasonable approach.

The homebuilder needed more time to get officials with Paulding County and the subdivision's homeowner's association to approve the cluster boxes for the subdivision. After days of negotiating with officials, the Postal Service dropped their October 16 deadline, and agreed to keep the mail coming to Riverwalk Manor. 

Now, with the cluster box issue resolved or at least given more breathing room, homeowners there no longer have to worry about mail being marked return to sender -- it will now be delivered to the builder's headquarters in the subdivision. That arrangement will continue until the cluster boxes are installed in the subdivision.

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