If you're iPhone isn't responding to your touch, it's nothing personal.
Experts say thousands of iPhone users, specifically those with iPhone 6 and 6 Plus models, are experiencing something they're calling “iPhone touch disease."
"It starts when the phone’s touch sensor panel separates from the motherboard, causing the phone to start ghosting or seizing," said Chuck Morrison, president and CMO of Staymobile, a technology repair services company that offers a cure. "Many people experiencing this issue are attributing it to an issue with the glass screen, when the problem actually lies underneath it."
Morrison said the most apparent symptom is the grey pull down menu at the top of the screen appears to be attempting to pull itself down or a grey bar on the LCD flickering.
"The root cause of the issue is a design shift in both the housing and the shielding on the iPhone 6 series," he added. "The first major issue the 6 series experienced was its tendency to bend easily, causing the housing to be misshapen. This made the devices more difficult to repair and easier to break."
Morrison said Staymobile can cure touch disease by replacing the damaged Touch IC chips, which costs about $150.
(© 2017 WXIA)