United Airlines CEO Oscar Munoz issued a new statement on Tuesday afternoon, offering a renewed apology for the incident in which a passenger was dragged off a United Express flight after refusing to give up his seat.
In the statement (full text below), Munoz acknowledged the “outrage anger (and) disappointment” over the incident. “I share all of those sentiments, and one above all: my deepest apologies for what happened,” he adds in the statement.
Scroll down for the full text of the statement, issued by United around 3 p.m. ET on Tuesday (April 11, 2017):
Statement from United Airlines CEO Oscar Munoz on United Express Flight 3411
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.
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