A Bank of America sign in New York's Times Square
NEW YORK (AP) -- Bank of America's homepage and online banking service were experiencing problems Friday, a day after the company said it would start charging a $5 monthly fee for customers who make debit card purchases.
A message on the bank's homepage said that page was temporarily unavailable, despite earlier assurances from the bank that the site had been fully restored.
Some customers who tried to sign onto their accounts were greeted with the message that the site was "operating slower than usual" and that the bank was working to restore service.
A spokeswoman for the bank, Tara Burke, said the site had been fully restored for the majority of customers but that some were still experiencing "sporadic" issues.
She said the problems with the website were not the result of hacking but declined to say what was the cause.
Burke said customers who couldn't sign onto their accounts still could bank via text message, at ATMs and at branches.
Bank of America, based in Charlotte, North Carolina, is the largest U.S. bank by deposits. It offers customers a free eBanking account if they do all their banking online and at ATMs. Customers are charged an $8.95 monthly fee for the account if they also use branch locations.
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