ATLANTA -- UPS was given a late Christmas present Dec. 27, a potential class-action lawsuit.
A complaint was filed against Atlanta-based United Parcel Service Inc., claiming the delivery giant "has for years been systematically overcharging customers."
The complaint filed in federal court in Michigan is seeking damages for all customers who used UPS to ship a package and paid for additional coverage for loss or damage from UPS.
The complaint alleges that UPS has charged customers for the first $100 of declared value coverage even though UPS already accepts liability for loss or damage for all packages up to $100 as part of its normal service fee.
"Despite the clear disclosure by UPS that the first $100 of declared value coverage is free or at no charge, UPS has systematically charged and caused its agent and sales network to charge customers an additional amount for coverage for the first $100 when they purchase additional declared value coverage," the lawsuit contends.
"This problem has been known for at least the last 18 months by certain persons in the small community of shipping consultants who make a living by auditing large companies' shipping costs looking for savings and overcharges."
The lawsuit was filed by a law firm called Complex Litigation Group LLC, which specializes in class-action lawsuits against large corporations.
UPS is the world's largest package delivery company, delivering more than 16 million pieces per day worldwide in 2012.
Efforts to reach UPS for comment were not immediately successful.
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