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ATLANTA -- Wednesday was the deadline for DFCS to submit its plan of action to fix problems with its troubled food stamp program.

For months, 11Alive has told you about families being dropped from their benefits by no fault of their own.

Despite reports from DFCS that they are finally catching up on the backlog, we're still getting emails and phone calls from families frustrated they have no money to buy groceries.

Earlier this month, the USDA, which pays for most of the programs costs, sent DFCS this letter, calling the ongoing problems "completely unacceptable." Through an open records request, 11Alive has learned more about why.

In February, DFCS failed to process more than half of its applications on time. In Douglas County, 56 percent were late, while 63 percent were late in Cobb County. The worst was Newton County, where 68 percent of the families failed to get their benefits.

DFCS ordered more than 2,000 employees to work mandatory overtime at a cost of nearly $500,000 a week, which it says has helped clear the bulk of the backlog. DFCS said on Wednesday that it did submit its plan of action to stay on track.

DFCS has done this before only to have the plan kicked back for being inadequate. At risk is nearly $75 million in federal funds. 11Alive has requested a copy of the report and will share with you the details when we receive it.

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