ATLANTA -- 11Alive News has learned that the Department of Family and Children's Service has been hit with a class-action lawsuit accusing the troubled agency of failing to process applications for programs like food stamps and Medicaid in a timely manner.
DFCS has been struggling to clear an enormous backlog of more than 165,000 unprocessed applications since the end of Febraury.
The situation was so dire that the federal government threatened to cut funding to the food stamp program if the problem wasn't fixed.
A DFCS spokesperson says the agency has spent roughly a million dollars in overtime to help clear the backlog. But the agency concedes it's struggling to meet the ongoing demands for service.
So, DFCS hired Cambria Solutions, a consulting firm, to help overhaul and improve its application process. DFCS says it has entered into a $250,000 initial contract with Cambria to begin to address the problem.