The state agency tasked with getting the Georgia Supplemental Nutrition Assistance Program (SNAP) running correctly says it's back on track.
An 11Alive investigation showed people trying to sign up for -- or find out about their food stamp benefits -- were waiting for hours, or they were dropped from the system all together. In many cases, they were not even able to get through.
Just a month ago, there was a backlog of nearly 3,000 cases.
In a letter to the USDA, state officials say that the backlog has been fixed.
While the USDA says it's pleased with the progress, it remains concerned.
A review of the documents shows reason for the concern. Just last week, of the some 80,000 calls for all DFCS programs, nearly half the people either lost connection or hung up before getting through to an agent. Another 11,000 were disconnected before getting a chance to be put on hold.
This was the first time in more than a decade that the federal government felt the need to go this far with a threat to cut funding in order to get the state to clean up its act. It could be months – or even into next year – before the issue is completely resolved.