ATLANTA -- Delta Air Lines has rebounded in Airfarewatchdog.com's annual airline rankings to land at No. 1 out of the top 12 carriers.
"As far as we're concerned, Delta is this year's unsung hero," Airfarewatchdog.com noted. "For the past two years, Delta has been stuck on the wrong side of the rankings, but this year, the airline moved from sixth up to the top spot. Delta ranks higher this year in canceled flights, on-time arrivals, and mishandled bags, but its most-improved area is customer service."
Here's how Delta fared:
Overall Performance -- No. 1
Fewest Cancelled Flights -- No. 1 with 0.11%
On-Time Arrivals -- No. 2 with 84.4%
Fewest Mishandled Bags -- No. 4 with 1.93 per 1,000 passengers
Amount of Denied Boardings -- No. 7 with 74.06 per 1 million passengers
Customer Satisfaction -- No. 5 with a score of 71 out of 100