Boise, ID-- Inside the Centurylink Arena in Boise, hockey fans have two beer choices: $4 for a 16-ounce beer or $7 for a 20-ounce beer. But, an investigation by fans shows the cups are exactly the same size. The YouTube video that exposed the scam has gone viral, and the president of the arena is apologizing.
Heath Forsey and Gwen Gibbs are fans of the Idaho Steelheads, the ECHL affiliate of the NHL's Dallas Stars. The two posted a YouTube video pouring the "large" beer into the "small" cup. There was no overflow. They took the cups home and did the experiments. Again, the liquid inside fits both cups exactly the same way. The large cup isn't larger. It's just a different shape. It has hockey fans feeling like they've been ripped off.
Eric Trapp, the president of the arena posted an apology on Facebook:
"It was recently brought to our attention that the amount of beer that fits in our large (20-oz) cups also fits in our regular (16-oz) cups. The differentiation in the size of the two cups is too small. To correct that problem, we're purchasing new cups for the large beers that will hold 24 ounces, instead of 20, for the remainder of this season to provide better value to our fans. As we do every offseason, we'll evaluate our entire concessions menu for next season over the summer."
The two behind the video were pleased with the changes, posting an update on their YouTube site: "It's amazing what impact our little video had...20,000 views in less than 24 hours and a big company made a good change that benefits consumers!"
Other fans aren't swallowing the bigger bear solution. A group of four fans is suing the arena, demanding $10,000 in damages.