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Frustrated by the city of Atlanta's lack of action over broken sidewalks in her neighborhood, a Morningside mom reached out to Commuter Dude.

ATLANTA – Frustrated by the city of Atlanta's lack of action over broken sidewalks in her neighborhood, a Morningside mom reached out to Commuter Dude.

Meredith Bass' sons love a morning bike ride to school, until they encounter one of the many issues along their route.

There are several spots along their one mile ride to Morningside Elementary where they meet broken cement and slabs of sidewalk waiting to grab a bike tire. There are also spots where there are solid curbs with no ramps to take a bicycle or wheelchair from the sidewalk to the street and back.

"The ride home is down hill, so it's a nice way to end the day," said Bass. "But it's dangerous."

It actually wasn't an issue with the sidewalk itself, but a utility cap sitting above the cement that led Bass' 8-year-old son Ethan to take a spill, breaking his arm.

Meredith Bass reported it all to the city in 2012.

"I walked the route with the city," said Bass. "Nothing has been repaired."

Late last year, the public works department informed Meredith's issues would be resolved. When they weren't she reached out to Commuter Dude.

The city told 11Alive the inspector assigned to the case left, and that there was no one in place to assume his duties after his departure.

The city has now told Meredith Bass that they can't find her original complaints.

Since we reached out to the city, inspectors have taken another look at the problem areas and are making plans to repair them.

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