ATLANTA -- For a Covington mother, Alethia Kennebrew, trying to get medical care for her daughter has been a nightmare.
Without Georgia Medicaid Insurance, Kennebrew was told it was cash up front or no appointment.
A week ago, her 4-year-old Cheyenne Howell fell and broke her arm. Her mom took her to Newton Medical Center for x-rays where she says she was advised to see a pediatric orthopedic surgeon, right away.
Still waiting for her Georgia Medicaid card, she ran into immediate roadblocks.
"Nobody will see her," Kennebrew said.
"I called every Orthopedic Pediatric Surgeon and they won't see her in the office unless I pay a minimum of $500 for an office visit," she added.
Kennebrew recently moved to Georgia from Michigan where she had an active Medicaid account and she said she set out to get an account in Georgia.
"I completed the application online so I thought I would receive a card or some type of mail, but I did not," Kennebrew added.
So she reapplied in person.
"I applied in Georgia Monday, August 5, and the worker told me it could take up to 30-45 days to be approved," she said.
But little Cheyenne simply could not wait that long.
Her mom did not know where to turn.
She said she felt "hopeless and helpless."
The Help Desk wanted to reverse that feeling immediately.
We contacted the Georgia Department of Community Health and Children's Healthcare of Atlanta to fast track the Medicaid process.
It was imperative that Cheyenne see a surgeon as soon as possible.
Children's put aside the paperwork and the formalities, and put their primary focus on caring for Cheyenne, properly setting her arm in a cast and relieving her constant pain.
After a near 6 hour stay at Scottish Rite, Cheyenne and her Mom headed back to Covington with a full cast. The good news, for now, no surgery.