Breaking News
More () »

Volkswagen refused to track stolen car with baby inside over unpaid bill

Deputies in Illinois said the woman was battered and run over while she tried to keep her 2-year-old son safe.
Credit: AP
FILE - In this Wednesday, Aug. 1, 2018, file photo a logo of the brand Volkswagen on top of a company building is pictured prior to a Volkswagen stock company press conference in Wolfsburg, Germany. Volkswagen is recalling nearly 225,000 vehicles in the U.S., Friday, Nov. 4, 2022, because the tire pressure monitoring systems may not detect air losses in all four tires at the same time. The recall covers certain 2019 Tiguan, Golf Sportswagen, Golf Alltrack, Golf R, and Audi Q3 and A3 vehicles. Also covered are some 2019 and 2020 Jetta, Golf, Atlas and Audi A3 models and some 2020-2021 Atlas Cross Sport and Atlas vehicles. (AP Photo/Michael Sohn, file)

ILLINOIS, USA — Volkswagen is facing criticism after it told authorities in Illinois that it wouldn't track down a stolen SUV without payment.

According to the Lake County, Illinois Sheriff's Office, deputies were called to a home after a woman was carjacked with her 2-year-old son still inside. She was getting her son out of the 2021 Volkswagen Atlas when a white BMW pulled up behind her.

Deputies said a man knocked her to the ground and ran her over as they left the scene.

When the sheriff's office called Volkswagen for help tracking down the stolen SUV with the baby still inside, they refused.

"Unfortunately, there was a delay, as Volkswagen Car-Net would not track the vehicle with the abducted child until they received payment to reactivate the tracking device in the stolen Volkswagen," the sheriff's office said on Facebook.

Detectives told the Chicago Sun-Times that Volkswagen Car-Net wanted $150 to restart the service because the mother hadn't made a recent payment. Deputies eventually located the SUV and the infant in a parking lot after the payment was made.

Volkswagen told CBS MoneyWatch in a statement that it takes customer safety seriously and is "addressing the situation."

The mother, who is six months pregnant, has a broken pelvis and a broken elbow, CBS Chicago reported. She is in a hospital in serious, but stable, condition, authorities said.

Other automakers have GPS tracking systems for their vehicles. General Motors' OnStar service will help law enforcement track a stolen vehicle, according to its website, but it's unclear if customers must remain current on their payments.

KHOU 11 on social media: Facebook | Twitter | Instagram | YouTube

Before You Leave, Check This Out