New 911 audio revealed frantic moments as bystanders worked to save a group of teenagers from in a serious accident that ultimately killed one and seriously injured two others.
The crash in Cherokee County took the life of 17-year-old Stephen "Stevie" Smith. Other teens were seriously injured.
The 911 call begins with a woman trying to tell dispatchers where they were -- an issue that continues through much of the call.
Operator: "Ma'am, what's your address?"
Caller: "K. Please help, please help, please help, please help"
Operator: "Ma'am, where are you?"
Caller: "Um, I am not sure what my coordinates are. Can you please look my GPS up? There's a car that's literally burnt on the side of the road. Please, please."
The operator continues to push for a location before the caller is able to get the road from another bystander -- Old Orange Mill Road. But without an intersection or address, the operator keeps pressing. At this point the caller starts getting frustrated as she tries to call in help.
Caller: "Somebody's dead. If you could please - "
The operator interrupts.
Operator: "I understand that but I can't help you if I don't know where you're at."
The caller asks bystanders for help and gets the name of a neighborhood. The operator continues to push for an exact location.
Operator: "I need an address."
Caller: "There's somebody dying in the car."
Operator: "I understand, I need an address to know where to send them."
Operator: "Old Orange Mill is a long road."
At this point, the operator brings on another person to help figure out where to go.
Second operator: "OK, Old Orange Mill is a long road and we're trying to figure out where you're at exactly to know where to send help. So, I need to know where exactly you are."
Caller: "OK, Old Orange Mill when you turn off of 20. It's up here. There are not a lot of addresses around here."
Man in background of call: "There's a car on fire."
Caller: "There's a car on fire and there's somebody in the car. So just send people up Orange Mill off of Highway 20."
The man in the background points out that there's a fire station nearby to which the operator asks him to calm down.
The second operator begins getting details on the type of car and asking more questions of the man who was in the background of the call. At this point, he's apparently gotten the phone from the original caller.
Second operator: OK, what kind of vehicle was it? What happened?
Man: "I don't know, I just happened to - I pull - I'm driving home and I pulled in and there's a car on fire."
Second operator: "What kind of car is it?"
Man: "It's going to blow up actually."
Second operator: "OK, what kind of car is it?"
Man: "It's an Infiniti, there's a person tra-"
Second operator: "Car, SUV, truck?"
Man: "It's a four-door vehicle."
The operator then starts requesting details about the scene from the man, who said it looks like the car has fallen off the side of the road. The operator assures him that crews are on the way.
At this point, the man on the other end says that a member of the fire department has arrived as a first responder. He tells people at the scene to find a fire extinguisher and then takes the phone.
Since the deadly crash, the school community to remember the victim and to help families impacted by the crash.
11Alive has done extensive investigations into the deadly problems with Georgia's 911 system.
911 is still broken, and rescuers may not be able to find you in an emergency.
As 11Alive Chief Investigator Brendan Keefe first showed in the Peabody Award-winning series Lost on the Line: Why 911 is broken, emergency calls routinely go to the wrong city or county – even if the caller knows where they’re dialing from.
Lost on the Line: An 11Alive Investigation