“Every 30 seconds that is spent on 911 telling them who you are, where you are, what’s going and how to get there counts toward that golden hour of getting a first responder to you and getting you to a hospital,” Michael Self – LaaSer.
To test the existing system, the 11Alive Investigators – along with Self and Fred White of LaaSer -- parked at the edge of the same pond where Shannell Anderson called 911. (Watch the test)
Alpharetta dispatcher: 911 what’s the address of your emergency?
Michael Self (LaaSer):This is not an emergency call, this is a field technician test call only. Can you please validate the address on your CAD display? Do you have Phase II on me yet?
Alpharetta dispatcher: Yes, well, actually no.
Alpharetta dispatcher: Now it’s Phase II.
Fred White (LaaSer): And what’s the Phase II address?
Alpharetta dispatcher:Um, the phone is showing 300 Batesville Road, the CAD is showing 374 Gables Walk.
Self:Both of those are the cell tower.
Self:It’s still about a mile away.
Self: Is this Alpharetta?
Alpharetta dispatcher:It is.
White:We’re in the wrong jurisdiction!
That’s exactly what happened to Shanell’s 911 call. She was in Cherokee County, but her call hit a tower in Fulton County.
Alpharetta Dispatcher:That’s actually weird.
Supervisor: Is that it right there? Pull up your primary map.
Alpharetta dispatcher: Here it says Batesville. There it says Gables Walk in Milton, so…
Supervisor:This is the tower address. But that’s where he is on the map.
Alpharetta dispatcher: Oh, OK.
It took four test calls and several minutes before the existing 911 system could find the phone -- in the wrong jurisdiction.
Alpharetta dispatcher:OK, now I’m showing an address of 2 The Fairway.
Self:That’s it! That’s where we are.