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Lawrenceville announces $2M stabilization plan to assist utility customers

The city plans to offer customers payment plans, charity partnership, and deposit credits.

LAWRENCEVILLE, Ga. — The City of Lawrenceville announces a $2M Lawrenceville Utility Customer Stabilization Plan, which includes multiple ways the City is offering assistance to utility customers.

City officials announced that they will institute an assistance program, payment plan options, and credit deposits to residents currently having difficulty making utility payments during the COVID-19 pandemic.

  • Assistance Program - Under the plan, the City of Lawrenceville will partner with The Salvation Army Project SHARE to create an assistance program. This program will be pre-funded with an initial credit balance of $100,000 and will offer utility bill credits to qualifying customers for one monthly bill in a twelve-month period.  
  • Payment Plan Options – According to the city, utility customers will be allowed to spread bills and payments over an agreed-upon period of time, not to exceed six months.
  • Credit Deposits to Qualifying Customer Accounts – Residential and Commercial deposit refunds will be refunded as a bill credit after one year of good payment history instead of two.  These changes are valued as a potential $2 million fund for customer relief.  Utility credits will free up real dollars for utility customers to use in other ways. 

“We are very aware that some of our customers are struggling at this time,” said Chuck Warbington, City Manager.  “We have created a financial plan that provides several options for qualifying utility customers to receive assistance while maintaining a stable utility system for the Lawrenceville community and customers in surrounding areas.”

All customers are asked to contact Customer Service at 678.407.6675 or customerservice@lawrencevillega.org to discuss their account and payment options.  The Salvation Army Project SHARE can be contacted directly at 770.724.1660. You can find more information about the City of Lawrenceville’s response to COVID-19 here

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