CLEVELAND -- When Spectrum took over Time Warner Cable, there were a lot of concerns not only about service but about prices.

And, now, many customers will tell you their worries have come true - at least when it comes to costs.

It started in the summer of 2017 when Spectrum announced everyone would need to get digital converters, which would add $5 to their bill.

More News

Next Story

Not Available

Just For You

Not Available


Not Available

Now, as promotional rates many had with Time Warner expire, customers' bills have jumped.

"I was really upset. I've been paying that price for over a year - 2 years - and then it goes up without any warning to us," said Amanda McDaniel who is now paying an extra $400 a year.

While rising cable rates are nothing new, the story Spectrum customers said they're getting now is the promotional rates they had with Time Warner have expired and Spectrum has new rates.

"That's one month of a car payment. That’s how I look at it," said McDaniel.

When she called to get a new plan, she said Spectrum told her their new plan would be even higher.

And she's not the only one. When 11Alive sister station WKYC started researching this story they got e-mails from people some who said their bills went up $36 a month.

One said his jumped from $160 to $360 and some customers just had to suck it up.

"AT&T, they do service my area but we don't have very good signals," McDaniel said.

"You shouldn't pay anything more than anyone else is paying for that month,” Consumer Attorney Patrick Perotti from Dworken & Bernstein said.

He added there is recourse for some customers.

He suggested Googling "best deals for Spectrum cable" where you’ll find independent sites that list different pricing options. Perotti suggested calling them and telling them you want those same deals. If they say no, tell them you’re going to cancel your service.

“They'll try to negotiate with you a little more. And if you stick to it, nine times out of 10 they'll send you to the retention department," he said. "That department specifically tries to get people to stay customers by eventually giving them the best deal available."

He claimed if the company knows you have other options, you're in the viewer’s seat if you will.

“If you have multiple cable services, multiple phone companies, or multiple gas companies, they all know that. So, they know that if you say I'm leaving, you mean it."

Spectrum responded to our story with a statement which said, in part, their prices are competitive. And while all of their customers will receive bills with the Spectrum name, not all are in Spectrum packages.

They encourage customers to ask about Spectrum packages, which may be different from their old ones.